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September 2016: Beverly Brown Ruggia

TO: All CWA Local 1081 Members

FROM: David H. Weiner, President

DATE: September 16, 2014

SUBJECT: Freeholder Board Resolution Re. Welfare Modernization Plan

Below, please see the link to the updated web site of the Essex County Board of Chosen Freeholders where Resolution #9 is submitted to the Freeholder Board by the Administration of Essex County Executive Joseph DiVincenzo to be voted on at the Board's public meeting to be held tomorrow evening, September 17, 2014.

http://www.ecode360.com/documents/ES1525/public/156540100.pdf

The Administration proposes the:

County of Essex award the contract for Consultant Services to JANUS Solutions to implement Phase III of the Welfare Modernization Plan. The contract is for $100,000.00 for a one (1) year period beginning on the first day of the month immediately succeeding the date of the authorizing resolution. Funds shall be disbursed in equal monthly installments upon achievement of milestones and progress toward full implementation. Required monthly progress reports are to be submitted to he Director of the Division of Welfare documenting the forward evolution of the project.

Recommendation

It is our recommendation that the County of Essex award the contract for Consultant Services to JANUS Solutions to implement Phase III of the Welfare Modernization Plan. The contract is for $100,000.00 for a one (1) year period beginning on the first day of the month immediately succeeding the date of the authorizing resolution. Funds shall be disbursed in equal monthly installments upon achievement of milestones and progress toward full implementation. Required monthly progress reports are to be submitted to the Director of the Division of Welfare documenting the forward evolution of the project.

Reasons for Recommendation

Janus Solutions is recommended on the basis of seven (7) major evaluation criteria enumerated in the original RFP. More specifically, the successful proposer will undertake the following in

Phase III:

1. Strategy for Implementation: continue to utilize the Strategic Leadership cycle to

continue support for the implementation of various improvements beginning with the

evaluation process of determining what remains to be completed and how success will be

measured.

2. Strategy for Determining Performance Measures: build upon the efforts that have already begun to measure the efficiency of key operations such as waiting time, time to complete Call Center requests; and the effectiveness of services provides such as SNAP CAP and statistical information provided by the Division of Family Development related to accuracy of case determinations.

3. Strategy for us of committees and subcommittees: facilitate and reconvene the

Modernization Steering Committee, design and assist in the implementation of a new

Executive Leadership process, and serve as staff for the Change Management Committee

and related subcommittees.

4. Strategy for Communicating with Stakeholders: assistance in the design and

implementation of a, community outreach process to educate the community and

assistance with the upgrade design of the SharePoint public facing website.

5. Strategy for Staff Development Training: full assessment of current training content and process for new and existing staff -,preparation of training modules pertaining to Case Banking and other modernization efforts; assistance in the assessment, restructuring, and revision of the current employee performance appraisal' system; and provide support to the Division's Training Unit.

6. Strategy for Restructuring of Agency Organization: assist in the design for the

reorganization with minimal impact on the effectiveness and efficiency of delivery of

services to customers; and support with the development of new policies and procedures.

7. Strategy for Overcoming Project Obstacles: update the Director of the Division of

Welfare and the Director of the Department of Citizen Services regarding any

impediments or potential impediments to the implementation of the work plan and Case

Banking; offer solutions and options for overcoming problems; and prepare monthly

progress reports regarding implementation.

Copyright 2011 CWA 1081